What Is The Purpose Of Call Centres?


2 Answers

Aimee Rogers Profile
Aimee Rogers answered
Call centers are designed to divert calls and handle calls dealing with various sectors of a company. For example, high street stores which sell products have a duty of care to the consumers and so they need to have advice lines open. This means that having a call centre is extremely important and it allows the company to provide good customer service to its consumers.

What if you bought a product and it was faulty? Would you rather write to the company and let one person who has potentially thousands of other complaints to deal with, handle it? Or would you rather you were able to call, 24 hours a day in order to get your query sorted out? Call centres are there because they are an important part of any business and they help the company to keep its customers happy.
Karl Sagan Profile
Karl Sagan answered

In most cases call centers allow indirect communication between customers and service providers or sellers in order to get a consultation, to arrange meetings, to make a deal, or in case of searching for help. And the performance of call centers affects the attractiveness of a company. That's why call qa services need to be monitored and analyzed in order to increase their efficiency.

Answer Question