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What Is The Purpose Of Call Centres?

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Aimee Rogers answered
Call centers are designed to divert calls and handle calls dealing with various sectors of a company. For example, high street stores which sell products have a duty of care to the consumers and so they need to have advice lines open. This means that having a call centre is extremely important and it allows the company to provide good customer service to its consumers.

What if you bought a product and it was faulty? Would you rather write to the company and let one person who has potentially thousands of other complaints to deal with, handle it? Or would you rather you were able to call, 24 hours a day in order to get your query sorted out? Call centres are there because they are an important part of any business and they help the company to keep its customers happy.

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