Tell me about yourself.
Hi! Good afternoon. This is Arcenal, Rhaff Kesler. I'm 18 years old and currently residing at Mabolo Cebu City. I could state some of my characteristics, I'm optimistic, hardworking and self-motivated person. Optimistic in the sense that I never let myself be affected by those failures I've been before. Hardworking in the sense that I never left my job undone. And, self-motivated in the sense that I tried to enhance myself by overcoming my weaknesses into a strength that will empower me to be better than before. My motto in life is "I was born to survive." Since it was stated in the Book of Origin by Charles Darwin that in biological nature of life, there is the existence of "survival of fittest" if you're strong you live and if you're weak you die. That's why, I want to be strong because I know that I would be meeting different people in different place at different time. What are your strengths and weaknesses?
As for my strengths, I'm always been a self-starter, always finding ways to improve myself to research, reading and volunteer in various organization. I don't get discourage from simply figuring out puzzle games, solving mathematical problems and frustrating projects in school. However, I love challenges and obstacles, I find fulfillment when I accomplish them, at the same time, my years in UC help me develop my ability to relate with people of all state of life. As for my weakness, maybe I pushed myself too much sometimes that I have to make sure once in awhile that I have enough time to rest and time to have fun so I won't get burned out.
Why call center?
Well, I have reasons why I chose this: First, call center industry is quietly related to my course BSIT. Second, I'd like to mingle with different people that would help me gain confidence and I'd like to help aiming for their satisfaction.
Can you describe a call center environment?
Yes, a call center is a centralised office used for the purpose of receiving and transmitting of a large volume of requests. However, the main objective of this is to administer incoming product support or information inquiries from the consumers. It is often operated in an open workspace, and workstations that include computer for each agent and telephone set/headset which is connected to the telecom switch, and one or more supervisor stations.
Aside of knowing that the company has been providing excellent service towards other countries and the company is financially stable, I know that Aegis People Support values personal and professional fulfillment of their employees. And, they take pride of it by taking care of them. Personal or professional in the sense that they offer an attractive compensation and benefits package, and they have a career advancement opportunities that set their employees to pursue in their long-term professional goals. Aside from that, Aegis People Support Training University has been conducting professional development training which geared towards the continuous improvement of their employees, increasing their marketability and fulfillment. Aegis People Support have also an open-door policy, friendly team management, casual atmosphere, fun work environment and most of all they recognize those who share responsibilty for the stability of the company by rewarding them especially those on the big role.
Tell me about your course.
Information technology is the area of managing technology and spans a wide variety of area that include but are not limited to things such as processes, computer software, programming language, computer hardware and data constructs. In short, anything that renders data, information or perceived knowledge in any visual formats whatsoever, via multimedia distribution mechanism is considered a part of the domain space what we call Information Technology.
Why should we hire you?
You should hire me because I am good in communicating skills and I have the qualities of being a call center agent. And if this not enough, I'm also a quick learner who loves to learn new things which can give good returns to my future growth. I am passionate about this work. And I would be so inspired by the thought of getting to actually work with this company of talented staffs and such an exciting brand. I am passionate, hardworker who loves life and possesses an infectious desire to learn and be an inspiration to our customers as well as my fellow co-workers.