Marketing more than any other business function, deals with customers. Creating customer value and satisfaction are the heart of modern marketing thinking and practice. The simple definition is this one: Marketing is the delivery of customer satisfaction at a profit. The twofold goal of marketing is to attract new customers by promising superior value and to keep and to keep current customers by delivering satisfaction.
Sound marketing is critical to the success of any organization large and small, for profit or nonprofit, domestic or global. Large for profit firms such as McDonald's, Sony, FedEx, and Marriott use marketing; but so do nonprofit organizations such as colleges, hospitals, museums, and even churches. Moreover marketing is practiced not only in the United States but also in the rest of the world. Most countries in North and South America, Western Europe, and Asia have well developed marketing systems.
Even in Eastern Europe and other parts of the world in which marketing has long had a bad name, dramatic political and social changes have created new opportunities for marketing. Business and government leaders in most of these nations are eager to learn everything they can about modern marketing practices.
Sound marketing is critical to the success of any organization large and small, for profit or nonprofit, domestic or global. Large for profit firms such as McDonald's, Sony, FedEx, and Marriott use marketing; but so do nonprofit organizations such as colleges, hospitals, museums, and even churches. Moreover marketing is practiced not only in the United States but also in the rest of the world. Most countries in North and South America, Western Europe, and Asia have well developed marketing systems.
Even in Eastern Europe and other parts of the world in which marketing has long had a bad name, dramatic political and social changes have created new opportunities for marketing. Business and government leaders in most of these nations are eager to learn everything they can about modern marketing practices.