Barclays Bank is not the kind of bank that does well with complaints in my experience. If you have a problem with any aspect of their operations, you can of course go into any branch, if there is one close by and speak with one of their managers. Don't be fobbed off, if you feel its important, have your say. I doubt that it will get you far unless you have been seriously aggrieved.
In this past, I would call up the telephone banking people and speak to them, but they are not wonderfully gifted with the English language and so find it rather difficult to help you, since they are simply looking for key words in your sentence to try to help you with. Don't bother with that.
You can also write to them, but I would try calling them on the Barclays Bank customer relations line, where they are used to dealing with this type of thing. This is their address:
Customer Relations Barclays Bank PLC 1 Churchill Place FREEPOST RTLA-CSUE-TCHC London E14 5HP
This is how to contact them by telephone: 0800 282 390
In month of November I received a call from you regarding conversion of outstanding dues in EMI.
The Executive advised me to convert my dues in EMI's, So that my EMI would be Rs396/- per month for next 36 months.
For this transaction I was instructed to sign an ECS format along with cancellation cheque, Accordingly an Executive was sent to my office for obtaining required documents to complete formalities of conversation of outstanding dues.
As instructed by your excutive payment of Rs396/- was made by me before due date.(9/12/2009).
On 23/12/2009 I received a call from your recovery dept.(out source) informing me that Rs 680 (Rs110+Rs57/-O/s+ penalty) are outstanding and instructed me to make payment ASAP, orelse you will be get disturb till payment is made. (Sana Shaikh)
After this I had word with your Customer care they told facility of conversation is not provided to me and your Ecs and cheque is not in our possession.
I Lodged complaint against about this issues with you CAS 2929844/CAS 292930.
In this situation I feel helpless & cheated by such a reputed bank. I request you agian to go through your records, find out the truth and settle the issue once for all and PLEASE STOP BOTHERING ME FOR YOUR MISTAKES.
I just spent 2 hours on the phone with Barclays Bank. They insisted my account was past due when, in fact, I had been making payments on a regular basis, and was a good $1,500 ahead of the game. They tried to tack a $39 'late fee' onto my account. I stayed on the phone until they took the 'late fee' off my account. I then paid off the balance (I was only $292 away from being paid off) and then canceled my card. 'Are you sure you want to cancel your account?' the account manager asked. 'Are you joking?' I said. 'No, I just want to make sure you want to cancel your card.' 'Yes,' I said, 'Barclay's is clearly more interested in screwing their customers than helping them.' 'Is there anything else I can do for you?' the supervisor asked. I didn't want to say what came to mind, so I said 'no' and hung up. NEVER again will I sign up for a Juniper/Barclay's account. And NEVER again will I sign up for in-store credit.
I had to go through their call centre several times before getting to their Customer Relations Team who seem to do nothing but send letters each month saying 'they are waiting on another department' for an update. Log the complaint officially with them, keep a note of all the dates/call durations and correspondence and log an initial case with the Ombudsman so they have a record of when it began even though they don't get involved until after 8 weeks. You'll need all these details, trust me. Ombudsman have released figures to say Barclays was their most complained about company and 71% consumer complaints about them were upheld.
Barclays froze my assets ( about £42000) they did not give my any answer Why ? Did not send any information I spoke with branch manager; he is not able to help If they investigate, how long can take? He set he do not know.
I have applied for mortgage with Barclays bank what a complete nightmare!! My mortgage has been to India back to the underwritters I can't count how many times saying we will have answer for within 24 hours. I recommend you don't take out a Barclays mortgage or speak to one of the so called financial advisers. GO ANYWHERE BUT don't GO TO BARCLAYS.....
I just called Barclay/ US Airways and complained about there policy of holding any payments towards your CC for the maximum of 10 days, even if you paid your credit card electronically. I also contacted US Airways since this is there credit/bank for the airline.
Don't bother complaining,they will simply give you a run round.They care nothing for their customers ,nothing for the Ombudsman and little if anything for their reputation.
