If you have forgotten the PIN number for your cash card and need to request a new code so that you can use your card at an ATM there are a number of ways you can do it. Customers with online banking facilities should be able to request a new PIN online. Others should be able to ask in a bank branch or ask for one over the telephone. If none of these options are available then you may be asked to write a letter in order to gain a new code. These letters should be written in a professional manner detailing exactly the issue you are hoping to deal with.
Header the paper with your name and address, adding any other contact details you deem necessary along with the date you are writing. Address your letter to the Branch Manager. Make sure that the letter is being sent to the bank branch that you originally set up your account with. This will ensure that there are no further delays made by sending your details from bank to bank. Keep the letter clear and concise. The manager does not need to know the exact details about why you need a new number, simply writing that you have forgotten or misplaced it will be sufficient. Tell the manager the account number of the card that you need the PIN for but mention the account number only. This will not sacrifice any of your own security but will be essential for the bank to coordinate the card and PIN.
Sign off the letter professionally and make the effort to write your signature yourself. If you want a response by post then you should include a self-addressed envelope that has already been stamped. If you do not want to do this, make sure that you have provided alternative contact details such as a phone number or email address.
Header the paper with your name and address, adding any other contact details you deem necessary along with the date you are writing. Address your letter to the Branch Manager. Make sure that the letter is being sent to the bank branch that you originally set up your account with. This will ensure that there are no further delays made by sending your details from bank to bank. Keep the letter clear and concise. The manager does not need to know the exact details about why you need a new number, simply writing that you have forgotten or misplaced it will be sufficient. Tell the manager the account number of the card that you need the PIN for but mention the account number only. This will not sacrifice any of your own security but will be essential for the bank to coordinate the card and PIN.
Sign off the letter professionally and make the effort to write your signature yourself. If you want a response by post then you should include a self-addressed envelope that has already been stamped. If you do not want to do this, make sure that you have provided alternative contact details such as a phone number or email address.
