Good customer service is essential in this day and age of global business. It can make the difference between a successful business and one that fails. Employees that feel empowered are much more likely to be productive, as well as provide top-notch customer service.
Empowerment is one of those terms that almost no one knows the definition for and almost no one cares to ask. Empowerment is the act of delegating authority. It is based on the belief that when people feel they are partners in the business, they are more likely to act in the best interest of the company at all times. Self-management goes hand in hand with the concept of empowerment. Employees who feel they are partners rather than just hourly employees are more likely to manage their time in the best interest of the business.
So what does this all mean for customer service? It means everything. When an employee feels that the business is a partner striving for success in a competitive market, they will always put their best foot forward and try and do everything right to satisfy a customer. When an employee is empowered, they know that success for the company means success for them. An employee who is just drawing a check and does not feel like they are part of the business is much less likely to go that extra mile to make sure a customer is completely satisfied as an empowered employee will.
In this day and age when more and more people are dissatisfied with automated phone systems and outsourced customer service, having a good customer service process is more important than ever. It can mean the difference between success and failure in today's highly competitive global marketplace and can help your business to succeed in a tough economic climate.
Empowerment is one of those terms that almost no one knows the definition for and almost no one cares to ask. Empowerment is the act of delegating authority. It is based on the belief that when people feel they are partners in the business, they are more likely to act in the best interest of the company at all times. Self-management goes hand in hand with the concept of empowerment. Employees who feel they are partners rather than just hourly employees are more likely to manage their time in the best interest of the business.
So what does this all mean for customer service? It means everything. When an employee feels that the business is a partner striving for success in a competitive market, they will always put their best foot forward and try and do everything right to satisfy a customer. When an employee is empowered, they know that success for the company means success for them. An employee who is just drawing a check and does not feel like they are part of the business is much less likely to go that extra mile to make sure a customer is completely satisfied as an empowered employee will.
In this day and age when more and more people are dissatisfied with automated phone systems and outsourced customer service, having a good customer service process is more important than ever. It can mean the difference between success and failure in today's highly competitive global marketplace and can help your business to succeed in a tough economic climate.
