The Hotel Industry is specifically a service industry. In fact this industry offers a mix of services and products. The services include the ambiance, the dining experience and the products include meals, laundry etc.
The biggest challenge these days is automation of processes. For some industries it is possible to fully automate the processes such as a manufacturing company but for some it is a challenge to incorporate automation. For services in particular, it is very difficult to implement automation. You can automate the product part of the hotel industry to some extent but services can not be automated.
The advantages for using Manual over Automated system in hotel industry include:
- More customer satisfaction.
- Services can be better customized for a particular customer through a manual system.
- The taste of the food can be guaranteed through manual checking of quality.
- Complimentary services can be given for frequent customers or for dissatisfied customers.
- Unique customer can be created only with the help of manual system.
- Chances of Human error.
- Paper work results in need of lot of space to keep the data.
- Possibility of data duplication as there's no repetition check like in computer software's e.g Microsoft Access.
- Not more then one person can access data at the same time but in Computerized Information system many people can access the same data on the same time through networking.
Typically Business Process Automation constitutes
a certain business process
the process to better understand the requirements and implications of the
business process, through a BPM software
the business process
the system to assess its effectiveness
corrective measures after system assessment for better productivity
A manual system takes a lot more time and effort to be improved compared to an automated system.
The Hotel Industry is specifically a service industry. In fact, this industry offers a mix of services and products. By using the manual over an automated system in hotel industry more customer satisfaction.
And service can be better customized for a particular customer through a manual system. You can automate the product part of the hotel industry to some extent but services cannot be automated.