Simple you tell them to hold for just a minute because you do not know the answer to their question then put them on hold and type the question into google and find out or find out from one of your fellow employees
How Would You Handle The Situation If A Client Called And Asked You A Question That You Did Not Have An Immediate Answer To?
You have to be honest I think, ask them to hold while you make sure you are correct in your answer to them. Hope this helps.
Many users can not use the remote desktop connection in windows 10 windows remote desktop connection but users try the different type ways and tool,so i am here and provide the shortcut method,just now connected this site and read the full basic info.