Customer support executive job involves lot of patience and understanding in the part of customers, you need to have good communication skills, inter personal skills and the responsibility is to understand the market situation and basic computer knowledge I hope this article will help you out.
You will be responsible for providing extreme support to customers and assigning tasks to the suitable agents.
There are two types of Customer Support Executives. One who work as an outbound executives and one as inbound executives.
Outbound executives make outgoing calls to customer to see some product and give their information.
Inbound executives answer incoming calls from the customers to give the solution of the problem.
Outbound executives make outgoing calls to customer to see some product and give their information.
Inbound executives answer incoming calls from the customers to give the solution of the problem.