Why Is It Important To Speak Clearly And Slowly To Customers?


5 Answers

Lucy Burroughs Profile
Lucy Burroughs answered
It is important to speak clearly and slowly to customers because you want them to understand what you are saying. It's crucial that they feel able to communicate effectively with you!

If you don't speak clearly and slowly to a customer, you're at risk of the following:

  • Making the customer feel as if s/he can't approach you if a problem arises.
  • The customer getting impatient and going elsewhere.
  • Looking unprofessional, and making your company look unprofessional, too.
Mumbling or speaking quickly is the verbal equivalent of scribbling a letter in messy handwriting. Not only does it look like you don't care, but it's hard to understand!

A customer is far more likely to return if they receive good customer service. Communication is the key - not only should you speak clearly and slowly, but you should make sure that what you're saying is helpful. Your customer should feel at ease, and a friendly and approachable manner is one way to achieve this.

Here's an example of what not to do:

Susan Katchur Profile
Susan Katchur answered
It's important to speak clearly whether you are face to face or over the phone. Most people will become frustrated or irritated if they can not understand the other person speaking.

Miscommunication can actually cost you customers. Why would someone do business with someone they can not understand? Would you?
m moore Profile
m moore answered
The most important thing when working with customers is to always listen to what they have to say and smile. Even if they are yelling at you. They have to vent and you have to remember that you were the first person that they saw when they walked through that door. So also be nice and smile and never get angry back.
Susan Katchur Profile
Susan Katchur answered
Honesty. Integrity.  Service with a smile.  Courtesy.  Quick service.  Ask their opinion. Receive feedback from them (positive or negative). Provide good communication.

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