If you have been sent a billing statement and you believe there to be an error in the information, you have to act fast. The time frame for contacting your lender and resolving any disputes on your billing statements is 60 days after you receive the statement. If you leave it any longer, you cannot fight against your lender and will end up being scammed and losing out on your money.
When contacting your lender, it is always better to do it in writing so that there are records of your correspondence, which will build up as proof towards your case to sort out the billing error. You need as much evidence as you can collect. Be sure that you never send them any original documents as if you can't get them back, they can get rid of the evidence and destroy your case against them. Always send copies and keep extra copies of anything you send between each other.
Also send every via certified recorded mail so you know that the letters are being received and not ignored. This also rules out the potential of the lender disappearing, as if they receive the mail, they are definitely still around. You still need to act fast though with this issue as you will become relatively powerless once the 60 days are over and the lender will run off with the excess money that they have acquired that you will have to pay.
If there is a lot of money at stake with this issue, maybe you ought to consider getting some legal help involved with resolving the case and ensuring that the money doesn't get unrightfully taken from your account. This still has to be done within the allocated 60 days, however.
When contacting your lender, it is always better to do it in writing so that there are records of your correspondence, which will build up as proof towards your case to sort out the billing error. You need as much evidence as you can collect. Be sure that you never send them any original documents as if you can't get them back, they can get rid of the evidence and destroy your case against them. Always send copies and keep extra copies of anything you send between each other.
Also send every via certified recorded mail so you know that the letters are being received and not ignored. This also rules out the potential of the lender disappearing, as if they receive the mail, they are definitely still around. You still need to act fast though with this issue as you will become relatively powerless once the 60 days are over and the lender will run off with the excess money that they have acquired that you will have to pay.
If there is a lot of money at stake with this issue, maybe you ought to consider getting some legal help involved with resolving the case and ensuring that the money doesn't get unrightfully taken from your account. This still has to be done within the allocated 60 days, however.