What Is Front Office Accounting In Hotel Industry?

Front office accounting includes determining the room rates to be charged for each guest upon check in. This will then create a folio specifically for the guest which will include his total room charges and other incidentals. Front office accounting also involves the mode of payment the guest will be using if it will be a credit card charge, or a corporate billing or if the guest is a Frequent Individual Transient if he will be paying PUCI (payment upon check in) or PUCO (Payment upon check out).

Below given are duties of f.o.e in hotel industries.

 Staff training, inter-department communications.

 Handling all internal & external inquiries.

 Takig care of the guest’s visits.

 Taking care of the complaints/requests generated by the employees via a centralized system.
 Handling meeting room availability & allocation facilities.

 Overall supervise the check-in and check-out of guests at Executive Floor Lounge and make sure the service is efficient and accurate.

 Check reservations for on day arrival to make sure room assignment is up to guest’s preference or needs and make sure all instructions of the booking are clear.
 Entertain Hotel guests occasionally in order to create a more personal service and contact as well as to make them familiarize with the various outlets available in the Hotel.
 Inspect vacant room’s everyday and report any defect to Housekeeping or Engineering Department for immediately action.
 Manage scanty baggage procedures

The function of front office accounting in a hotel is to handle payment when guest check in, staying and check out and than to make   room sales recapitulation.

This is quite a key position, involving guest and hotel finances, liaison with banks etc. You can find a detailed definition here.