Shrinkage can be a process specific definition.it is the number people present devided by the number of people roster without planed leave.
What Is Shrinkage Means In BPO?
BPOs are here to stay. According to Nitin Walia, “India is no longer known as land of Elephants and Snakes but the
land of High Talent professionals and cost effective corporate BPO
solutions. India is becoming the leader in outsourcing with no close
competitors. The BPO industry in India has been mushrooming right since the
decade begun. Indian BPO industry, as per NASSCOM estimates, is bound to
cross the $100 Billion mark by 2015.”
land of High Talent professionals and cost effective corporate BPO
solutions. India is becoming the leader in outsourcing with no close
competitors. The BPO industry in India has been mushrooming right since the
decade begun. Indian BPO industry, as per NASSCOM estimates, is bound to
cross the $100 Billion mark by 2015.”