Discuss how bad telephone usage can affect organisation's profits?


2 Answers

Anonymous Profile
Anonymous answered

An organization's profits could be hit by incorrect or bad telephone usage in several ways:

  1. Employees spending too much time on the phone, reducing productivity.
  2. Dealing with customer related issues via telephone rather than through another channel is not always the most cost and time effective. It may involve recruiting, training and maintaining a large team.
  3. The cost of telephone usage can spiral out of control if not managed well, and this can be seriously detrimental to an organisation.

Lydia Long Profile
Lydia Long answered

Telephone is taking a major part in an organisation's profits. Telephone is a most using communication part of an organisation. So quite natural that it's can creates huge effect in organisations profits.

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