Anonymous

How Do I Make A Complaint To Barclays Bank?

10 Answers

Mark Westbrook Profile
Mark Westbrook answered
Barclays Bank is not the kind of bank that does well with complaints in my experience. If you have a problem with any aspect of their operations, you can of course go into any branch, if there is one close by and speak with one of their managers. Don't be fobbed off, if you feel its important, have your say. I doubt that it will get you far unless you have been seriously aggrieved.

In this past, I would call up the telephone banking people and speak to them, but they are not wonderfully gifted with the English language and so find it rather difficult to help you, since they are simply looking for key words in your sentence to try to help you with. Don't bother with that.

You can also write to them, but I would try calling them on the Barclays Bank customer relations line, where they are used to dealing with this type of thing. This is their address:

Customer Relations
Barclays Bank PLC
1 Churchill Place
FREEPOST
RTLA-CSUE-TCHC
London
E14 5HP

This is how to contact them by telephone: 0800 282 390
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Anonymous
Anonymous commented
I agree with all of your comments, now I understand why I have not done business with them for 40 years and it will be another 40 years (god and the Ombudsman willing) before I do it again.
Anonymous
Anonymous commented
Barclays are the most complained about bank in the UK.
Trying to get an account closedfor a deceased relative is a marathon affair with the bank determined to hang on to the money and defying probate letters and papers for as long as possible.
If you have to save for your old age ,don't put your savings in Barclays,you're better off sticking it under the mattress.
Anonymous Profile
Anonymous answered
Sir/Madam,


In month of November I received a call from you regarding conversion of outstanding dues in EMI.

The Executive advised me to convert my dues in EMI's, So that my EMI would be Rs396/- per month for next 36 months.





For this transaction I was instructed to sign an ECS format along with cancellation cheque, Accordingly an Executive was sent to my office for obtaining required documents to complete formalities of conversation of outstanding dues.



As instructed by your excutive payment of Rs396/- was made by me before due date.(9/12/2009).



On 23/12/2009 I received a call from your recovery dept.(out source) informing  me that Rs 680 (Rs110+Rs57/-O/s+ penalty) are outstanding and instructed me to make payment ASAP, orelse you will be get disturb till payment is made. (Sana Shaikh)



After this I had word with your Customer care they told facility of conversation is not provided to me and your Ecs and cheque is not in our possession.



I Lodged complaint against about this issues with you CAS 2929844/CAS 292930.



In this situation I feel helpless & cheated by such a reputed bank. I request you agian to go through your records, find out the truth and settle the issue once for all and PLEASE STOP BOTHERING ME FOR YOUR MISTAKES.

Reg
Amol Kulkarni
9821241737
Anonymous Profile
Anonymous answered
I just spent 2 hours on the phone with Barclays Bank. They insisted my account was past due when, in fact, I had been making payments on a regular basis, and was a good $1,500 ahead of the game. They tried to tack a $39 'late fee' onto my account. I stayed on the phone until they took the 'late fee' off my account. I then paid off the balance (I was only $292 away from being paid off) and then canceled my card. 'Are you sure you want to cancel your account?' the account manager asked. 'Are you joking?' I said. 'No, I just want to make sure you want to cancel your card.' 'Yes,' I said, 'Barclay's is clearly more interested in screwing their customers than helping them.' 'Is there anything else I can do for you?' the supervisor asked. I didn't want to say what came to mind, so I said 'no' and hung up. NEVER again will I sign up for a Juniper/Barclay's account. And NEVER again will I sign up for in-store credit.
Anonymous Profile
Anonymous answered
I had to go through their call centre several times before getting to their Customer Relations Team who seem to do nothing but send letters each month saying 'they are waiting on another department' for an update. Log the complaint officially with them, keep a note of all the dates/call durations and correspondence and log an initial case with the Ombudsman so they have a record of when it began even though they don't get involved until after 8 weeks. You'll need all these details, trust me. Ombudsman have released figures to say Barclays was their most complained about company and 71% consumer complaints about them were upheld.
Anonymous Profile
Anonymous answered
Barclays froze my assets ( about £42000) they did not give my any answer Why ?
Did not send any information
I spoke with branch manager; he is not able to help
If they investigate, how long can take? He set he do not know.

What can I do ( they block my account )
Anonymous Profile
Anonymous answered
I have applied for mortgage with Barclays bank what a complete nightmare!! My mortgage has been to India back to the underwritters I can't count how many times saying we will have answer for within 24 hours. I recommend you don't take out a Barclays mortgage or speak to one of the so called financial advisers. GO ANYWHERE BUT don't GO TO BARCLAYS.....
Anonymous Profile
Anonymous answered
Credit card issue
Anonymous Profile
Anonymous answered
I just called Barclay/ US Airways and complained about there policy of holding any payments towards your CC for the maximum of 10 days, even if you paid your credit card electronically. I also contacted US Airways since this is there credit/bank for the airline.
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Anonymous
Anonymous commented
I had the same problem except they will not credit me with a paymentt I made and have proof of a cancelled checks. They are a bunch of jerks. Now in process of writing to UK for assistance.
Anonymous Profile
Anonymous answered
Don't bother complaining,they will simply give you a run round.They care nothing for their customers ,nothing for the Ombudsman and little if anything for their reputation.

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