An organization's profits could be hit by incorrect or bad telephone usage in several ways:
- Employees spending too much time on the phone, reducing productivity.
- Dealing with customer related issues via telephone rather than through another channel is not always the most cost and time effective. It may involve recruiting, training and maintaining a large team.
- The cost of telephone usage can spiral out of control if not managed well, and this can be seriously detrimental to an organisation.
