Lucy Burroughs answered
It is important to speak clearly and slowly to customers because you want them to understand what you are saying. It's crucial that they feel able to communicate effectively with you!
If you don't speak clearly and slowly to a customer, you're at risk of the following:
A customer is far more likely to return if they receive good customer service. Communication is the key - not only should you speak clearly and slowly, but you should make sure that what you're saying is helpful. Your customer should feel at ease, and a friendly and approachable manner is one way to achieve this.
Here's an example of what not to do:
If you don't speak clearly and slowly to a customer, you're at risk of the following:
- Making the customer feel as if s/he can't approach you if a problem arises.
- The customer getting impatient and going elsewhere.
- Looking unprofessional, and making your company look unprofessional, too.
A customer is far more likely to return if they receive good customer service. Communication is the key - not only should you speak clearly and slowly, but you should make sure that what you're saying is helpful. Your customer should feel at ease, and a friendly and approachable manner is one way to achieve this.
Here's an example of what not to do:
